Shipping policy

At Its Mine Labels, every single one of our personalised labels, name tags, and children's accessories is custom-made to order with love and care.

 

Production & Processing Times

Because your items are personalised just for you, production takes place prior to dispatch:

  • Standard Processing: Typically takes 2 to 3 working days after your payment successfully reflects in our account.
  • Peak Season Processing: During peak school-prep and holiday periods (particularly November, December, and January), printing lead times may extend to 5 to 8 working days after payment reflection - please always check our site updated estimated production times.

Please note: Production time is separate from the courier delivery transit time.

 

Shipping & Delivery Guidelines

  • Physical Addresses Only: All parcels must be shipped to a valid physical street address. We do not accept PO Box addresses, as our couriers require a physical location and someone available to sign for the package during standard working hours.
  • Dispatch & Tracking: Once your order enters our dispatch zone, you will receive an email containing your tracking link and tracking number. If you receive this notification after 3:00 PM on a working day, please note that the courier may only collect the parcel on the following working day.
  • Delivery Partners: We partner with trusted road freight couriers (such as Pargo) to ensure your custom items arrive safely.

 

Estimated Transit Times (Post-Dispatch)

Once dispatched from our studio, delivery generally takes 1 to 3 working days depending on your location, though outlying or rural areas may take a few additional days:

  • Major Centres (JHB, PTA, DBN, CPT): Generally 1 to 2 working days.
  • Regional & Outlying Areas: Generally 3 to 5 working days.

While we always strive to get your labels to you as quickly as possible (especially ahead of important school deadlines), we cannot be held liable for unexpected courier delays or peak-season delivery backlogs.

 

Shipping Costs

Shipping charges are calculated automatically at checkout based on your delivery address and the collective weight or volume of your order.  Here you have 2 options - door to door delivery or click and collect at your nearest Pick up point.

 

Order Status Inquiries

If you ever want to check on the status of your order or have questions regarding your delivery, the best way to reach us is by sending an email to our support team at orders@itsmine.co.za.